Our Location

304 North Cardinal St.
Dorchester Center, MA 02124

Refund and Returns Policy

Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days, with proof of purchase**damages caused by regular wear do not qualify for a replacement. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.

However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You’ll receive a refund or replacement once we receive the item back if the item is in stock.

Please note that after an exchange is made, the item(s) do not qualify for refunds.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return labels will be provided only for defective products within the policy time.

Return shipping costs vary depending on the product weight, your shipping location, and the express delivery you choose.

Additional non-returnable items:
– Gift cards

– Personalized products

– Sale items (special offers)

If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us: support@seagullhome.com
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!
Defective items purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.